Automation intelligence

AI operations

Monitor how SupportOS augments every customer interaction.

All automations healthy

Live workflow playback

Agent workflow orchestration

29 coordinated workflow components, presented as a customer-operations agent map.

IngestTriageContextUnderstandVerifyDraftHuman review

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Incoming Case Trigger

Ingest

Receives a new customer message and starts the workflow.

2 capabilityiesView details

Email Intake Agent

Ingest

Retrieves and structures the customer email for analysis.

2 capabilityiesView details

Message Classification Agent

Triage

Assesses relevance and routes eligible customer requests.

2 capabilityiesView details

Conversation History Agent

Context

Rebuilds the complete conversation and related messages.

3 capabilityiesView details

Customer Understanding Agent

Understand

Extracts intent, urgency, tone, and customer identifiers.

2 capabilityiesView details

Company Knowledge Agent

Verify

Retrieves trusted company context needed for a safe response.

2 capabilityiesView details

Verified Evidence Agent

Verify

Structures trusted facts and flags information gaps.

2 capabilityiesView details

Response Planning Agent

Draft

Combines customer context and verified facts into a response plan.

2 capabilityiesView details

Response Generation Agent

Draft

Creates the proposed customer-facing response.

1 capabilityView details

Response Quality Agent

Draft

Structures the final draft for a confident human review.

2 capabilityiesView details

Human Review Handoff

Human review

Packages the case, facts, and draft for SupportOS review.

2 capabilityiesView details