Performance overview
MC

Maya Chen

Available

Senior Support Reviewer · Customer Operations

Quality score

98.4%

164

Cases resolved

9m 12s

First response

99.1%

SLA compliance

4.9 / 5

Customer satisfaction

Resolution performance

Cases resolved across the last 7 days

+12% trend
Mon
Tue
Wed
Thu
Fri
Sat
Sun

AI collaboration

86%

AI-draft acceptance rate

Maya uses AI guidance to move quickly while retaining ownership of the final customer response.

Specialties and strengths

Payment disputesEscalation reviewLoan servicing
  • Exceptional policy adherence
  • Fast, high-quality decisions
  • Strong customer recovery outcomes

Development focus

Continue sharing payment-dispute playbooks with the wider review team.

View assigned cases